Protecting Your Privacy,
Powering Trusted Mobility Experiences

1. Introduction

Anax Mobility Solutions Pvt. Ltd. ("Anax", "we", "our", or "us") operates PlugOne, a unified EV charging platform designed to simplify EV charging discovery, accessibility, and payments. This Privacy Policy explains how we collect, use, disclose, and protect your information.

2. Information We Collect

We may collect the following information:

• Name, email address, and mobile number
• Account registration information
• Vehicle and charging preferences
• Charging session history
• Location information to identify nearby charging stations
• Device information, IP address, and analytics data
• Customer support communications and enquiries

3. How We Use Information

Your information may be used to:

• Provide and improve PlugOne services
• Enable EV charging discovery and navigation
• Facilitate charging sessions and payment processing
• Provide customer support and respond to enquiries
• Send service-related updates and notifications
• Enhance security and prevent fraudulent activities
• Comply with applicable legal obligations

4. PlugOne Platform Integrations

PlugOne integrates with multiple EV charging operators to provide a unified charging experience. Certain information may be shared with integrated charging partners solely for operational purposes, including charging session management and billing.

5. Payment Information

Payments are processed securely through authorized third-party payment providers. Anax Mobility Solutions Pvt. Ltd. does not store complete payment card details on its systems.

6. Data Security

We implement reasonable technical and organizational safeguards, including encryption, access controls, and secure infrastructure practices to protect your personal information.

7. Third-Party Services

Our services may involve third-party providers such as charging operators, payment gateways, analytics providers, and communication platforms. Their privacy practices are governed by their own policies.

8. Data Retention

Personal information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal data
• Withdraw consent where applicable

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Updated versions will be published on this page with the revised effective date.